Introduce a setting on universal search to dictate if archived/deleted records will show as well as live records
At the moment you have to go into the advanced search on one particular section (candidate, contact, etc) and search for archived/deleted records.
Anna
shared this idea
-
Jo Young
commented
This is an important improvement to the Universal Search to make it truly useful.
We've been beta testing it and it's great, but it doesn't include archived profiles - which means that if you don't find someone, you then have to go and do a second step of searching for them in the normal dashboard search.
Without this functionality, you can't trust a result of "nothing found".
-
Anna
commented
An example of where this would be important. If Joe Bloggs calls and you need to quickly find him on db but he is archived (rude, performance or you just have some history on him in notes). Knowing that you do have some history with the candidate is important to retrieve quickly. A universal search that only returns live people is only half the story.